Level 1: Health Navigation Fundamentals Online Spring 2021


4/7/2021 – 5/26/2021

Live Learning Zoom Sessions Noon-1 PM Mountain Time on Wednesdays:

  • April 7 – LLS 1 (Course Orientation)
  • April 14 – LLS 2
  • April 21 – LLS 3
  • April 28 – LLS 4
  • May 5 – LLS 5
  • May 12 – LLS 6
  • May 19 – LLS 7
  • May 26 – LLS 8



Primary Competency

Communication Skills

Topics in this comprehensive “Level 1” training include patient navigation history and role, patient communication, health promotion and professional conduct. Don‘t miss this opportunity to network with other health navigators!

This 8-week virtual course includes both online coursework (reading, quizzes, assignments) as well as Live Learning Sessions via Zoom web conferencing. Participants are expected to complete assignments each week prior to attending the live learning session. These interactive sessions are an opportunity for participants to connect with fellow navigators and our expert instructors to apply the concepts to their daily work.

A certificate of completion will be awarded upon successful completion of the course.

Please note: The time commitment is estimated to be 2-3 hours per week, but may be more or less. It is recommended to have permission from your supervisor to use work time to complete coursework. Attendance at the live learning sessions and completion of 80 percent of course assignments are required to receive a certificate of completion. Motivational Interviewing is NOT included in this course.

Need to be invoiced for the course fee? Email erin.martinez@cuanschutz.edu.

Learning Objectives

Patient Navigation History and Overview

  • Describe the history and purpose of patient navigation
  • Describe the role and responsibility of the patient navigator
  • Write a short statement that describes your role as a patient navigator
  • Describe ways to develop effective relationships with other healthcare team members

Patient Communication Strategies

  • Describe communication strategies for building effective client relationships
  • Describe effective ways to ask questions that assess patient needs
  • List ways to resolve conflict
  • Identify problem-solving steps in healthcare team member relationships
  • Assess patient strengths and barriers to care

Patient Resources

  • Create a community resource map
  • Describe effective communication skills and strategies for working with community agencies and patient resource organizations
  • Identify characteristics of credible and non-credible Internet resources

Professional Boundaries

  • Describe a professional “caring relationship”
  • Describe ways to maintain professional boundaries
  • Identify the signs of compassion fatigue
  • Create a healthy boundaries self-care plan

Ethical Decision Making

  • Identify your dominant approach to decision making
  • Describe four common approaches to ethical decision making
  • Describe the values-based decision-making process

Health Disparities

  • Define “social determinants of health” and “health disparities”
  • Identify common causes of health disparities
  • Identify ways to provide culturally competent services and address language barriers

Assess Patient Readiness for Change

  • Assess client readiness to make health decisions
  • Apply health beliefs to reduce barriers and deliver health messages

Health Literacy

  • Describe why it is important to improve health information readability
  • List ways to tailor health messages to client needs
Length of Learning Opportunity
8 weeks
Registration Information

Please ensure you receive a confirmation email. If you do not receive a confirmation, your registration was not processed.

Refund and cancellation policy:

  • If you are unable to attend the course, you must cancel your registration at least 14 days (2 weeks) before the first day of course in order to receive a full refund.
  • If you cancel with less than 14 days (2 weeks) notice, you will be subject to a $75 cancellation fee.
  • To cancel, you must send an email to admin@patientnavigatortraining.org.
  • No-shows will not be granted a refund.
  • Refunds will be issued on the original card used for payment OR as a credit toward a future course. Refunds are subject to a $15 credit card processing fee.  

Please note: The PNTC requires a minimum number of students registered to hold a course. If the minimum enrollment is not reached 10 days prior to the course date, the course may be cancelled. Participants will be notified via email and registrations will be refunded in full.

Presenter(s) and/or Content Experts

Led by:

Technical Requirements
Webcam or access to an internet capable device equipped with a camera and a microphone (such as a smartphone or tablet).

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