Level 1: Patient Navigator Fundamentals Online Course


5/14/2018 – 6/30/2018

Live Learning Zoom Sessions Noon-1 PM Mountain Time: 

  • May 16
  • June 6
  • June 13
  • June 20
  • June 27


$25 Colorado residents, $500 out of state

Primary Competency

Communication Skills

Patient Navigator Fundamentals is now being offered online!

Topics in this comprehensive “Level 1” training include patient navigator role, patient communication, health promotion and professional conduct. Don‘t miss this opportunity to network with other patient navigators!

This 7-week course will include both online coursework (reading, quizzes, assignments) as well as Live Learning Sessions via Zoom. 

Please note: This is a pilot course and the time commitment is estimated to be 2-3 hours per week, but may be more or less. Permission from your supervisor is required. Attendance at the live learning sessions and completion of 80 percent of course assignments are required to receive a certificate of completion. Motivational Interviewing is NOT included in this course.

Technical Requirements: Webcam or access to an internet capable device equipped with a camera and a microphone (such as a smartphone or tablet).

Due to grant funding from the Colorado Department of Public Health & Environment through June 30, we are able to offer this course to Colorado navigators for a nominal fee of $25. In-state navigators will be prioritized.

Out of state participants: $500

Learning Objectives

Patient Navigation History and Overview

  • Describe the history and purpose of patient navigation
  • Describe the role and responsibility of the patient navigator
  • Write a short statement that describes your role as a patient navigator
  • Describe ways to develop effective relationships with other healthcare team members

Patient Communication Strategies

  • Describe communication strategies for building effective client relationships
  • Describe effective ways to ask questions that assess patient needs
  • List ways to resolve conflict
  • Identify problem-solving steps in healthcare team member relationships
  • Assess patient strengths and barriers to care

Patient Resources

  • Create a community resource map
  • Describe effective communication skills and strategies for working with community agencies and patient resource organizations
  • Identify characteristics of credible and non-credible Internet resources

Professional Boundaries

  • Describe a professional “caring relationship”
  • Describe ways to maintain professional boundaries
  • Identify the signs of compassion fatigue
  • Create a healthy boundaries self-care plan

Ethical Decision Making

  • Identify your dominant approach to decision making
  • Describe four common approaches to ethical decision making
  • Describe the values-based decision-making process

Patient Confidentiality and Patient Bill of Rights

  • List day-to-day activities that involve patient confidentiality and are subject to HIPAA regulations
  • Identify the main components of the Patient’s Bill of Rights

Health Disparities

  • Define “social determinants of health” and “health disparities”
  • Identify common causes of health disparities
  • Identify ways to provide culturally competent services and address language barriers

Assess Patient Readiness for Change

  • Assess client readiness to make health decisions
  • Apply health beliefs to reduce barriers and deliver health messages

Health Literacy

  • Describe why it is important to improve health information readability
  • Re-write a health information paragraph at an 8th grade reading level
  • List ways to tailor health messages to client needs
Length of Learning Opportunity
7 weeks

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